I'm a big fan of GF9's stuff. As I've said many times before, I'm all about the eye candy, and GF9 makes some great products -- things that are both neat looking and very useful. (I especially like their Flames of War marker tokens, as one particular example.) They used to make licensed templates for Warmachine. They lost that license a while back (I have no idea of the circumstances there), but they continued the product line under their "WarCogs" trademark.
When Mk II first came out, GF9 naturally updated their WarCog spray template to match the new 10" Warmachine version. And here's where the "nice thing" comes in: they offered to replace their old 8" templates for free. All you had to do was send them your old one, and they'd send you back a new one. (They even picked up the postage on the new one.)
That's just an extraordinarily cool move on GF9's part, in my book. In no way did they "owe" a new template to those of us who had previously bought the original version: we got exactly what we paid for and got full use of it while it was current. And, of course, GF9 had absolutely nothing to do with the rule change that obsoleted the old one. Bottom line: no obligation whatsoever on their part to do anything to defray the cost of updating the product. But, defray it they did, to the tune of 100%. Again: extraordinarily cool move.
I'll feel good about spending money on GF9 products in the future.
And yeah, I know: right now the world's got a lot of problems a lot bigger than whether or not a company replaces a couple dollar chunk of plastic. Still. Miniatures gaming is a hobby wherein the 500-lb. gorilla of the industry isn't exactly known for bending over backwards to save its customers money. So, I can't help noticing -- and commenting on -- this instance where a company went out of its way to do something at its own expense that was unambiguously pro-customer.
So, thank you, Gale Force Nine.
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